Advanced Business Solution Inventory & Resource Management (ERP), Point of Sale (POS), Business Intelligence, CRM Systems |
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Product information
FAQ's (Frequently Asked Questions):
- How can I see the software?
- How do I discuss my specific needs and get a personalized demonstration?
- Can I use my existing hardware?
- Can I purchase my own hardware?
- Does Aralco supply the hardware?
- Who takes care of the hardware warranties?
- Who services the hardware?
- What happens to all my existing data?
- Can I still use my existing barcodes or do I have to re-print them all over again?
- Can you install my software without traveling to my locations?
- How about training? What options do we have?
- Who helps us with data base setup such as departments, product setup etc. and make sure we are on the right track?
- Who sets up my reports?
- What Accounting System can I use?
- Who helps me when I have questions?
- Do you do any customization to fit your software to my business needs?
- If I make suggestions to improve the software, will they be implemented, and is there a charge for the modifications to me?
- What are your hours of operation for programming work?
- What are your hours of operation for support?
- What are your hours of operation for emergency support?
- What is the cost of your support services?
- How often are upgrades available?
- How do we install the upgrades?
- What are the costs of your upgrades?
Before buying the system
After buying the system
Before buying the system
Q. How can I see the software?
A. On this website, simply click on DEMO and sign up. Once we have received your sign up information, you will receive an e-mail to confirm your access to our software demonstration system.
Q. How do I discuss my specific needs and get a personalized demonstration?
A. We can demonstrate our software interactively using high-speed internet while conducting a conference call, showing you the specific parts of the program and answering your questions. For customers who are close to West Vancouver, we would be happy to invite you to our offices.
Q. Can I use my existing hardware?
A. Yes, provided they meet the hardware specifications listed on this website under “Products”, “Hardware Specifications”. Peripherals such as printers, scanners, cash drawers can be utilized, so long as they are supported by Windows operating systems. Please call Aralco if you have specific questions.
Q. Can I purchase my own hardware?
A. Yes, provided they meet the hardware specifications listed on this website under “Products”, “Hardware Specifications”. Any Windows supported peripherals can be used. Call Aralco for further information.
Q. Does Aralco supply the hardware?
A. We certainly can. Our recommended hardware will come with on-site warranty worldwide and are Point of Sale and Server specific products for reliability and performance.
Q. Who takes care of the hardware warranties?
A. If you purchase your hardware from Aralco, all hardware warranties are with the manufacturer and we will arrange for technicians to repair or replace the components according to the terms of warranty provided by the manufacturers.
Q. Who services the hardware?
A. If you purchase the hardware from Aralco, we will arrange for technicians to service your hardware.
Q. What happens to all my existing data?
A. As long as you provide us the data in a standard (ASCII, Access, SQL, DBF, XLS) format we will be able to convert the data into Aralco database specifications. Please inquire for cost estimates.
Q. Can I still use my existing barcodes or do I have to re-print them all over again?
A. Provided you can give us the list of your barcode numbers along with the product information, we can link them into our system so that when you scan your old barcodes, we can recognize them and relate them to the new numbers.
Q. Can you install my software without traveling to my locations?
A. We install all software including server, POS and Back Office workstations using high-speed Internet directly from our office. We do not need to travel in order to perform any software installation. We can also give you access to the installation program via the internet so you can install your POS and Back Office software in your own time.
After buying the system
Q. How about training? What options do we have?
A. Training can be done in several ways:
- One-on-one at your place of business, at Aralco, or at any other desired location
- Group training at any preferred location
- Live, over the Internet & telephone
- Web-based training videos
- A combination of any of the above
Q. Who helps us with data base setup such as departments, product setup etc.
and make sure we are on the right track?
A. Our retail trained staff will assist you in the initial design of database setup and your data entry plans. This will be part of our setup and training services.
Q. Who sets up my reports?
A. The Aralco system has a built-in report generator. You are not required to purchase any external programs to create your exact desired reports. As a part of our setup and training services, we will provide you an extensive list of preset reports designed for the retail industry. You can use these preset reports, and tailor them to your requirements. You can also create, modify and maintain your own reports.
Q. What Accounting System can I use?
A. We provide an export interface from our database to various accounting systems such as QuickBooks©, Simply Accounting©, Accpac©, and Sun©. We are not limited to any particular system, however, and can provide the necessary link to your desired program.
Q. Who helps me when I have questions?
A. As a part of our permanent support services, you simply call our support line and talk to a live operator. Our call centre is available 24/7/365. The operators will then record your inquiry and connect you to an Aralco technician.
Q. Do you do any customization to fit your software to my business needs?
A. Absolutely. Our organization has always been customer-oriented. We have always encouraged our clients to let us know what they require. Whether you make suggestion on improving the program functionality or requiring a new way of doing things to improve your business, all suggestions are recorded in a database and are queued for programming of the next versions.
Q. If I make suggestions to improve the software,
will they be done and is there a charge for the modifications to me?
A. For any industry-wide program improvements, there is no charge to our clients, as this is included in our support. If your company needs a specific change to the program, it will be looked at on a case by case basis.
Q. What are your hours of operation for programming work?
A. 9:00am to 5:00pm Monday to Friday, PST.
Q. What are your hours of operation for support?
A. 24/7/365. A live operator will take your call, record the information, and you will receive a response based on the urgency of your call.
Q. What are your hours of operation for emergency support?
A. 24/7/365. A live operator will take your call, record the information and will contact and patch your call to an Aralco technician immediately during all store hours.
Q. What is the cost of your support services?
A. The cost of unlimited support is included in your monthly support fee. This fee is based on the number of modules purchased. There are no additional costs.
Q. How often are upgrades available?
A. All software upgrades are available via the Internet directly into your machines. The frequency of upgrades depends directly on our clients. The more changes you request, the more often we issue new versions of our program.
Q. How do we install the upgrades?
A. The notification of upgrades will be e-mailed to you and your system will download them automatically upon your approval.
Q. What are the costs of your upgrades?
A. The cost of unlimited upgrades is included in your monthly support fee. This fee is based on the number of modules purchased. There are no additional costs.
