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Features
Some of these features include:
Customer Profile/Mailing/CRM
- Fully user definable customer input screen allows collection of information that is as highly detailed as required
- Retailers can obtain data about customer sizes, colour preferences, replacement product recipes, birth dates, etc. that provide a sophisticated CRM database
- Wholesalers can establish in-house accounts for their clients and record credit, job details, and account information
- Searches can be done by any data field
- Access to customer sales histories help sales staff to improve client relationships
- Targeted mailings are streamlined using system-generated letters, envelope labels, and emails
- Qualify for discounted postal rates by grouping and sorting by postal or zip codes
- Collect customer information during a transaction, or a later time or date
- Membership or customer cards can be produced and issued to clients by phone number, account number or other such information
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Moneris Payment Processing System
- Fully integrates Aralco into a debit/credit card solution
- Single point of contact for VISA, MasterCard, American Express, INTERAC Direct Payment
- In-store to mobile to ecommerce
- Low cost, high speed, secure payment processing methodology
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- Flexible system, designed to handle different types of discounts:
- Customer discount by percent / dollar for each item
- Customer discount by percent / dollar for entire transaction
- Staff discount (preset % available)
- Preset customer discount %
- Automatic application of date sensitive promotional discounts
- Discount by price level stamped on customer file
- Prompts discount explanation, maintaining control over staff-issued discounts
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- Multiple taxation categories available ( PST, GST, VAT, federal & state taxes)
- Any or all can be cancelled for any specific product during transactions
- User definable taxes can be applied by customer, product
- For stores in multiple states, provinces, or even countries, specific zones can be set up with the applicable taxes for each area
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- Search database by price, product number, supplier, etc. during any transaction
- View inventory on-hand by product, store, or warehouse location
- Identifies on-order and/or reserved stock
- Information is constantly updated from back office and stores to allow for real-time lookups at any location
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- Use of access rights allows only authorized staff to void specific items or entire transactions, even post payment
- Reports of aborted and voided transactions are available at end of day
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- Entered items within a transaction can be placed on hold and recalled any time during the day
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- For sold-out items at one location, system can locate other stores with stock available
- Sale can be completed at original store, but inventory will be removed from other location's stock
- Ideal for high ticket items such as furniture, where item is delivered directly to customers' homes
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- System prompts operator for original purchase transaction information
- Original receipt is retrieved from database to confirm actual selling price, discounts, taxes and customer information
- Prompts operator for entry of reason for return
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- Transactions can be split between more than one staff member
- Commissions can be user defined by product or dollar value of purchase
- Unlimited parameters for spiffs, commissions, and staff bonuses
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- Standard methods of payment available, including cash, cheque, American Express, Visa, MasterCard, Debit card, vouchers, gift certificates, credit notes, etc.
- User definable tender types also available
- Payments by multiple foreign currencies can be accepted
- Foreign currency is converted by user definable exchange rates, with change calculated in store currency
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- Ideal for retailers who carry their own paper
- Customers can be set up with an in-house account to allow them to purchase goods & services on credit
- Client information, credit limits and account balances are available at any location
- System flags account at POS if customer exceeds credit limit
- Customers can make payments against their accounts at any store POS register
- Program instantly updates customer record and accounting system
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- System generated credit notes with unique identifier can be issued or redeemed at POS of any location
- Current balances are maintained at all locations due to real-time communications to back office and back to POS
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- Gift certificates can be purchased or redeemed at any location within the system
- Purchased gift certificates are excluded in the regular store sales totals
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- Barcode readers, scanners and laser guns can be used to scan items at POS
- Increase transaction entry speed and accuracy, eliminate operator errors
- Scan barcodes for physical counts, goods receiving, and transfers done at the POS
- For restaurant, café, and entertainment applications, programmable keyboards and touch screens provide ease of data entry
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- Both options record customer information, identify products & due dates, and allow partial payments and deposits to be accepted at any location
- System identifies layaways and orders at the start of day, prompting contact with the customer
- Partial pickup, item additions and cancellations are easily accommodated
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- Quotes show customer information, product detail, and expiry date
- Repair requisitions can be prepared with customer and product data, as well as "ready by" date
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- Optional module available to record rental transactions, including customer and product information
- System calculates correct rental rates, and prompts operator on rental-return due dates
- Items entered in a rental transaction are removed from inventory upon rental
- Products returned are re-entered into inventory following positive identification by operator
- User definable option allows the choice of deposit or full payment prior to rental items leaving store
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- Transfers can be initiated and entered at either POS or back office
- Real-time communication ensures transfer is recorded at all locations
- Receiving store can accept goods with a single keystroke or by entering the exceptions
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- Staff codes can be set up to allow staff hours, transactions, and activity to be recorded
- Information can be accumulated at the back office for reporting purposes
- Payroll process is streamlined and double entry is eliminated with integration to accounting payroll modules
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- System option is connected to POS to track customer traffic rate for comparing to actual sales
- More sophisticated option provides traffic/sales per hour and identifies staff present
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- All critical functions are password-protected
- User definable access levels ensure only authorized entry to specific areas
- Passwords and access levels can be changed from back office as required
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- System generates reports detailing daily sales totals, sales by salesperson, peak selling periods, and more
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- Users can create multiple rewards plans for customers
- Rewards can be linked to dollar value of purchases or to specific products
- When customers make purchases at stores, reward points are generated at the back office, transmitted back to the POS, and printed boldly on the receipt
- Points are also recorded on the customer file, so shoppers can request points balances at any location
- Customers can redeem points at any store for goods, discounts, or other promotional items offered
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- All payments entered into system are recorded by tender category identifying quantity and value
- Registered content of cash drawer can be displayed at any time, allowing cashiers to change during the day, without having to close
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- Automated coin, cash & cheque tally assists with daily cash-out, by eliminating the need to manually calculate what is in the till ( no need for tally sheets or calculator )
- System allow staff to perform several tally checks during the day
- Operators are alerted of overages or shortages in cash immediately
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Finger Scanning for access rights
- The finger scanning interface is available to identify staff at POS.
- This identification is used for added security. Each staff member is registered with up to two finger scans.
- Their access right to certain areas of the program will then allow them to enter into the authorized sections of the program.
Finger Scan for Clock-in & out and time attendance
- Staff can “check-in & out” using the finger scanner to identify and register their attendance.
- The system will automatically add all the hours attended by each staff and accumulates a daily tally to be used for payroll and other purposes.
Webcam support to take customer pictures
- You can place a web-camera at POS or any back office station and take a picture to attach to the customer’s file.
Customer ID cards
- Hard plastic card can be printer using special printers for customer.
- Photos can be taken by the Aralco system and placed on the cards as well as any graphics provided.
- The customer cards are scanned at POS via a magnetic stripe or a bar-coded identification on the card in order to access customer records.
- This in turn will enable any special notes, warnings and account balance information on the customer.
- The customer cards are also used at POS in
the club member management system to track the member visits at each location by date and time.
Email invoice/ receipts to customers
- For customers who require the invoice or receipt to be emailed, Aralco provides a direct link to the outlook or outlook express.
Gift Registry
- Customers can register gifts for events such as weddings
- Gifts can be purchased from any store
- Registry is automatically updated
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Gift Cards
- Cards are scanned directly into the POS module
- Cards can be designed using company logo
- Barcodes supplied
- No transaction fees for either loading or debiting from gift cards
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- POS transactions are transmitted to back office at the same time as back office server updates the POS
- All customer account information, credit notes, gift certificates, product inventory, and frequent shoppers' points are updated on a real-time basis
- Information available at all POS locations and at back office is current at all times
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- Capacity of POS registers, stores, and workstations is only limited by the hardware available to an organization
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