Services

Software Support

Aralco offers our customers year-round support, twenty-four hours a day, seven days a week. Calls are directed to our fully staffed call center, where they are recorded, prioritized, assigned and tracked.

Software support is normally provided by phone, or if necessary, through computer linkup. On-line support is provided worldwide, with site visits provided when necessary

Our software is designed, manufactured, and marketed solely by Aralco, which means we understand our product best. By dealing directly with our customers, we deliver the most efficient software support and service available.

“The service and support is fantastic,” says Coastec Operations Manager Charlie Gillen. “I also love the flexibility they offer in training - their formal training is great and the videos are a wonderful reinforcement.”

HIGHLIGHTS

• USER DEFINABLE SCREENS
• USER DEFINABLE REPORTS
• EXCEL/WORD INTERFACE
• ACCOUNTING INTERFACE
• MULTI-STORES CHAINS
• AUTO REPLENISHMENT
• SOPHISTICATED CRM
• RETAIL DRIVEN
• REAL-TIME