Moe's Home Collection - Retail POS Software System Success Story

Moe Samieian has been in the home beautification market for over 20 years!  While searching the world for beautiful area rugs, he was struck by how many other beautiful pieces of furniture and home accessories he would come across.  So, instead of just decorating floors he decided to take on whole rooms! This was how Moe’s Home Collection Stores were born.

You’ll find two Moe’s Home Collection Stores in Vancouver, BC and another in Seattle, Washington. Any visitor to their stores will be rewarded with a selection of exquisite pieces including armoires, dining tables, sofas and sleek leather chairs. Moe’s emphasis is on bold, simple pieces with chunky design elements that will inspire journeys and invite admirers to imagine their faraway origins.

Moe’s is a relatively new customer of Aralco having installed Aralco’s retail POS software and Back Office systems in June of 2005. Aralco is also installed in their consolidation centre in China.

According to Sara Samieian of Moe’s “We had been very dissatisfied with our previous POS software system we worked with for two years and enough was enough!  The POS software system lacked functionality and they came out with upgrades almost weekly. When we tried to download these upgrades our system would crash!  The technical support was a disaster; it was difficult to get a support person that knew what they were talking about let alone one that would call you back promptly.”

Once they decided to make a change they asked retail colleagues in the U.S. for recommendations of good software suppliers. Surprisingly, no good suggestions were provided.  Sara clarifies, “Either people weren’t happy with what they had installed or they had cobbled together their own in-house systems.  Only one or two retailers got back to us saying that they were happy with their POS software system and back office software provider but we found those solutions to be ridiculously expensive!”

That left Moe’s on their own to find some suitable POS software packages to consider. They came across Aralco Retail Systems and set up a demonstration.

The Results

“When you’ve worked with a disastrous POS software system you’ve very well equipped to articulate what you MUST have in a new package.  We had a long list of requirements of any new POS software system we would consider’ says Sara.  ‘Aralco had no problem delivering on every need and even offered features we didn’t know existed.’

‘We are delighted with Aralco.  Their support and training has been exceptional. They are prompt, professional and we love the fact that they can log onto our systems when necessary to fix problem.’

‘Training staff on the new POS software system was virtually pain free. Aralco offers video training which we found very helpful.  We requested that our staff watch the videos and organized one on-site staff training day. After that we were off to the races. Sure, there are the odd questions but I can usually answer them myself.”

When Sara was asked to pick the best feature of Aralco she didn’t’ hesitate. “The reporting capabilities, hands down are the best feature in my mind of Aralco.  They have lots of standard reports but it’s the ability to create custom reports easily and quickly that really impresses me.”

 

 

HIGHLIGHTS

• USER DEFINABLE SCREENS
• USER DEFINABLE REPORTS
• EXCEL/WORD INTERFACE
• ACCOUNTING INTERFACE
• MULTI-STORES CHAINS
• AUTO REPLENISHMENT
• SOPHISTICATED CRM
• RETAIL DRIVEN
• REAL-TIME